Privacy policy

Last updated: April 11, 2026

Aithihya Herbals operates this website and online store, including all related content, features, tools, products, and services, to provide you with a smooth and personalized shopping experience (the “Services”). Our store is powered by Shopify, which enables us to deliver these Services securely and efficiently.

This Privacy Policy explains how we collect, use, and disclose your personal information when you visit, use, or make a purchase from our Services, or otherwise communicate with us. In the event of any conflict between our Terms of Service and this Privacy Policy, this Privacy Policy shall prevail regarding the handling of your personal information.

By accessing or using our Services, you acknowledge that you have read and understood this Privacy Policy.

Personal Information We Collect or Process

“Personal information” refers to any information that identifies or can reasonably be linked to you. It does not include anonymous or de-identified data.

Depending on your interaction with us, we may collect:

  • Contact Details: Name, billing address, shipping address, phone number, and email address
  • Financial Information: Payment details such as card information (processed securely via third-party gateways), transaction data, and payment confirmations
  • Account Information: Username, password, preferences, and account settings
  • Transaction Information: Products viewed, added to cart, purchased, returned, or cancelled, along with order history
  • Communication Data: Information you provide when contacting us for support or inquiries
  • Device Information: IP address, browser type, device details, and network data
  • Usage Information: Interaction with our website, browsing behavior, and navigation patterns

Personal Information Sources

We collect personal information from:

  • Directly from you: When you create an account, place orders, or contact us
  • Automatically: Through cookies, tracking tools, and website analytics
  • Service providers: Payment gateways, logistics partners, and technical service providers
  • Third-party partners: Marketing or analytics partners where applicable

How We Use Your Personal Information

We use your information for the following purposes:

Provide and Improve Services

  • Process payments and fulfill orders
  • Manage accounts and preferences
  • Enable returns, exchanges, and reviews
  • Personalize your shopping experience

Marketing and Advertising

  • Send promotional emails, offers, and updates
  • Display relevant advertisements based on your activity

Security and Fraud Prevention

  • Protect accounts and transactions
  • Detect and prevent fraudulent or harmful activity

Communication

  • Respond to inquiries and provide customer support
  • Send important updates regarding orders or services

Legal Compliance

  • Meet legal obligations and respond to lawful requests
  • Enforce our policies and protect our rights

How We Disclose Personal Information

We may share your personal information in the following situations:

  • With Shopify and service providers for store operations, payment processing, analytics, and delivery
  • With marketing partners to provide relevant advertising
  • When you consent or request sharing (e.g., shipping or social integrations)
  • Within our business structure or affiliates
  • For legal purposes, including compliance with applicable laws or enforcement of policies

We do not sell your personal information.

Relationship with Shopify

Our Services are hosted on Shopify. Shopify may collect and process your data to provide and enhance the platform’s functionality, including secure payments, analytics, and performance improvements.

Your data may be transferred to Shopify and its partners globally. Shopify is responsible for certain aspects of data processing.

To learn more, visit:
👉 https://privacy.shopify.com

Third-Party Websites and Links

Our website may contain links to third-party websites or services. We are not responsible for their privacy practices or content. We recommend reviewing their policies before sharing your data.

Children’s Data

Our Services are not intended for individuals under the age of 16. We do not knowingly collect personal information from children. If such data is identified, it will be deleted upon request.

Security and Retention of Your Information

We implement appropriate measures to protect your data. However, no system is completely secure, and we cannot guarantee absolute security.

We retain your information only as long as necessary to:

  • Provide Services
  • Comply with legal obligations
  • Resolve disputes and enforce agreements

Your Rights and Choices

Depending on applicable laws, you may have the right to:

  • Access the personal data we hold about you
  • Request correction of inaccurate data
  • Request deletion of your personal information
  • Request transfer of your data (data portability)
  • Opt out of marketing communications

You can exercise these rights by contacting us using the details below.

We may verify your identity before processing requests and will respond within legally required timeframes.

Complaints

If you have concerns about how we handle your data, please contact us. You may also have the right to lodge a complaint with your local data protection authority.

International Transfers

Your personal information may be processed or stored outside your country. Where required, we ensure appropriate safeguards are in place for such transfers.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time for operational, legal, or regulatory reasons. Updates will be posted on this page with a revised “Last updated” date.

Contact

For questions, concerns, or requests regarding this Privacy Policy, please contact us :

  • Email : support@aithihyaherbals.com
  • Contact : +9847 000 000
  • Aithihya Herbals :
    [Insert Business Address]
    [Insert Phone Number]
    [Insert Registration Details if applicable]